Pressurl: https://news.google.com/rss/articles/CBMiqgFBVV95cUxObEVwUmI0VmhsMGpHbElvdWJ4eG14eThWd0ZLLWM5R1pKcXU2UW5Kd08zM0J6S0R1SldncGhiMlRDQlpyWjNJT0JLcjJISV9tcTNUN2hpak1fQVRHUTBXY0tsUkMtRlFiaEs4RjdKaS1Yd19LSUEzZU14T01UbzJKaGdUWC1hMWFEbDVUSXloeGhHaGRrREhWbDNicXp3TDljLU90VzNqbE1Kdw?oc=5 · headline: Lloyds Banking Group Leverages AI to Save Customer Service ‘Thousands of Hours’ · publication: The Fintech Timesgoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMivAFBVV95cUxNRW9mYzhKQ2YxR3E2RlRsM09TTjkzMjZzU2JYOFVUUGVvZHV3M1ZtMy1hSTNQaGRrVGZqa1J6WDd2d1pYanU3Q191cGZmV0pIcnJyWDB5ODhIbmJON2h0d0NKQUFGRW1Vc3JIS0owS1NFUG5KZ0V2ZXp2bUhmOG5heS1yR0doeklEMWV6WXFCZFd5TkhPZXRCSWdrQUtrbk9pV0Q0MHY2QWU5THY5VVY2Wmd4QTRVTDZtOEx6Mg?oc=5 · headline: Playvox Introduces Customer AI with the Acquisition of Prodsight · publication: PR Newswiregoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMisAFBVV95cUxNUVhsME9EX3FUOHBDeWVoSlFsY2VMZVUwWXMxYnhpSjNUUE9wY1hmOUZ4UURJY2x5cEdDODdjSVoya1NkUWk5QkpuY2JLV3RBQWNBWUxCS0NDZHEtYVB3QjJEQmJNbFpkTzA5VUgzcTNwbVZEMGJTX1czdlRITkJtYTRBN1UyMklVcnRWQ3FQQUpkOFlZSDNZaEJzNHg2YW0yMGFZQ0l6SXJqVTR3Y21iSA?oc=5 · headline: NZ telco Skinny uses customer’s AI clone for new brand campaign · publication: SmartCompanygoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMiwwFBVV95cUxQSkpIR1Q0bVZZdW1TMm93cklpNUJfTUxhaGE0a1B1UVJucmVHWkRIZS1Vaml4MUtxQXFkc3pIVmZuT21wUUZJX01HT3dFbHYydjhBWE1vVThSU0dXeld4QnAyWmJoa291eUdWYVVndk5XWlVNT3pSX0F2MmNZZXlxOXhFcDdPMmdTb05QZzFzZjFlNUloX3dQVGRodzRRdmQ3dy1taE5xYnRkWEVzU0F0WnhoNndhTm1GdWRVNnBLMm0xUFU?oc=5 · headline: Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029 · publication: CX Today
google_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMirAFBVV95cUxPYXBwUEFTeGt4WVQyVGNwQ0Zub2hjT0cyQV9ZVXh6bGJxUERfOG91MnlzdkNhdWtxZUV3c1NtRmZCM05pNFFHTGdCOGhXMzdINC1IQ3BLbEMtSzFrVWVnY3Fzd3NGTHdOcVB2UndDTld0NWxTWjdmX1VZWnF0YTJZN2VGYk5yMHBXbmFRSDAybnU2QzFwVG05bDhwQ3dvdVZNOHVnbkU0R3pYUWVM?oc=5 · headline: Dynatrace Partners with Microsoft to scale enterprise customer AI initiatives · publication: intlbmgoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMipgFBVV95cUxPbDl0cktSb2trbXZ1S3g0NF9QelRwZmYtOTdyLTYyRnVMRXVPWi16RjBEdklSaGhFbmNDNnVWUE5DUHB5QnNJTzR5clZzTzM5TXRRT1VLMnRPU053SUZ6Y2NZdXRLbGYzVDliTU9JbUdXRFhTb1ZZX3ZUVEFFbTN3cUVVSTdBUk9PQlc2NXF4WkdfQmVSNV92MmkwWmRaSEc2U0loN3Nn?oc=5 · headline: How AI Transforms Customer Journey Mapping · publication: CMSWiregoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMiygFBVV95cUxNaVNDX1RTcGdiVnJzb2pTX21HUFhiWjFjU0loRWI4bG5fNlJNT1FBWlZLQzNCU2RKanlfemNmSkFWbW56Yi1LdExjQU93VDNEdzFsXzhwRGZBVjdCd0Z6UUVwQm5BbUZmTExmUV9DNUZQTUY3Ykg0dThmVGNMeWJya1M1TXczZFYyOXdyenpBSmJhd3YzdXgybHRCakFPWHlwNHhpclBXZGlDRDNXY0JjT1NxTmo3OFgwNGxnUFFDRWk3bkpsUGZCSGd3?oc=5 · headline: The next frontier of customer engagement: AI-enabled customer service · publication: McKinsey & Companygoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMi1wFBVV95cUxOSFdzTWp0cDUtc3p6YzZWbGxTOTJPZUpNX2N6SUVWR09obWIxLXhlel9VRHhvN3VZcVV0VlZCUERfZEl3Ynl3UmIxclJib1RIVEJ2dlk1eHNqRnFmWjdzRmtjRmNXaFUyVG1SOEQ2b3NZSHQ1YXRETVRoeU9kal9LMG1zLW1hQzRyeTBfUE1LRldJV1VaSzNXZ09EMVo3S3Y2ZTI5dk8yWTEtbGZJRVdJNGNIb2c0dDdFRDg1UkQwZnBBMWdzLUktX2hRZGpGUVNSQUowNExENA?oc=5 · headline: Enhancing the customer journey with gen AI–powered digital twins · publication: McKinsey & Companygoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMigAFBVV95cUxNZWFKR215dUpfNlFZclhMNjRtTkoyQUo1M29QWm9ZVVFGZkN5SDdHVExrMnRpWFlFU19aVEFFbVZjTkFjWEhoak5RcDZqbzlMQU5qSXVuMnlNWnNvZ1FjUEtCbllvN281R1dJT20xRzRnYnN5LURheXVCbjBmT3dQbA?oc=5 · headline: The Israeli Military Is One of Microsoft's Top AI Customers, Leaked Documents Reveal · publication: Drop Site Newsgoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMipgFBVV95cUxNSjVLcUlWVl9KLXdxbklwc2stUHZtMGdybUxsZDEzUUFXNmtkUU43S2Q0YUVaV3ZGUmQ5M211eFpxRF9QUkJmMlVXVTI3UHFjS01OdUtrSTVENWt4NktIN1l3NkNUZlNXWTVIZnRvb1VxLTlXOU5MZDE5MXU5T29xU3VXNUlEbk5GVTB4bkF1d09UWG1nN0M5QmpuNkE4T0dRN0RKdGVR?oc=5 · headline: The AI trends shaping customer interactions in 2025 · publication: Okoonegoogle_news · 9/15/2026
Pressurl: https://news.google.com/rss/articles/CBMigAFBVV95cUxPVkx6bVNseVBwQW04czZ1S3FicENheWpkamk3VjdYbTlLLWl4M2plR3psaWtOMzU4NHRGMWlRY2ZZcl9ESHI2VWo4TVZfRGRHU2N4Nm03S0oyS2l5R2J2QkpiVjNZdVk0cjU1bVByTk1lcDVKTXVWZ29tVDAxY1p4etIBhgFBVV95cUxQWm55dFFfd0ZSY0RfLWxIaHh2YW1ZakJ1TVJqWFFWeHpfR1gzaFprZHNWWTVFQzhoOW1MclhCWWlfV2RUb3E5WDVfc211QTV1T1R1X09iWXl2LUtsYURUM1ppSTU4dE5ySU43Y0xaX1JPLV9sT1l0ZUdJM1RteE8wMHpDYlFfUQ?oc=5 · headline: The connected customer · publication: MIT Technology Reviewgoogle_news · 9/15/2026