VP of Client and Partner Success

About the role

VP, Client and Partner Success Hybrid (Chicago or Boston) Ayble Health is on a mission to make life-changing digestive health care accessible and affordable. Ayble is an AI-enabled virtual digestive health clinic providing multidisciplinary care to the 40% of Americans suffering who experience gastrointestinal conditions from occasional symptoms to chronic GI disorders. Backed by 15 peer-reviewed publications, Ayble empowers employers & payers to improve outcomes and reduce cost for GI conditions, which contribute $140B in direct healthcare expenditure. Ayble is the fastest-growing GI company in the nation. We are building a world-class commercial team and looking for an experienced, mission-driven sales leader to help us grow. About the role: We are seeking an exceptional VP of Client and Partner Success to join our team. In this senior leadership role, you will own the post-sale experience and long-term outcomes for Ayble's full portfolio of employer, health plan, and channel partner relationships — driving retention, expansion, and advocacy across our book of business. You will build and scale the Client and Partner Success function with a retention-first mindset: the team, the playbooks, the systems, and the relationships that ensure every client and partner can demonstrate the value of Ayble to their organizations. You will serve as the executive face of Ayble to our most strategic accounts — including CHROs, VP Benefits, CMOs, and medical directors — and collaborate closely with Sales, Clinical, Product, and Data to ensure we consistently deliver and demonstrate measurable impact. This role reports directly to the CCO. Where you will work: This role is a hybrid role with a strong preference for location in either Chicago or Boston. We value in person collaboration time and will have set days per month to work in the Chicago or Boston offices. There will also be regular travel for client and partner meetings, broker events, and industry conferences (approximately 20–30%). What you will do: - Build, lead, and mentor a high-performing team of Client Success Managers and Partner Success Managers; define team structure, hiring roadmap, and career development paths as Ayble scales - Own net revenue retention across the full book of business — renewals, upsells, and cross-sells — and forecast accurately against quarterly and annual targets - Own client satisfaction, aiming for “love” rather than “like” - Develop and execute a tiered service model that delivers high-touch support for strategic accounts while scaling efficiently across mid-market clients - Drive member engagement and clinical outcomes in partnership with Ayble's clinical and data teams; translate program performance into compelling client narratives and ROI cases tailored to each buyer - Oversee executive business reviews (QBRs, EBRs) with employer and health plan clients, ensuring stakeholders understand and can articulate Ayble's value & impact - Lead Ayble's relationships with channel partners — including benefits consultants and brokers, benefits navigation platforms, and health plan partners — and build scalable enablement programs so partners can confidently position, launch, and support Ayble in their client base - Serve as the internal champion for client and partner needs — synthesizing feedback, surfacing trends, and influencing product roadmap and clinical program design - Partner closely with Sales to ensure seamless handoffs, inform new business positioning, and support expansion into new verticals and segments - Build and maintain CS infrastructure in Salesforce, including playbooks, health scoring, and renewal forecasting; define the metrics and operating rhythms that drive a healthy, predictable function The ideal candidate has: - Bachelor's degree and 12+ years of experience in client success, account management, or client services — with at least 5 years in digital health, employer benefits, or healthcare SaaS — and a demonstrated track record of owning and growing a B2B book of business - Experience operating a book of $100M+ ARR with executive accountability for P&L impact - Experience building and scaling a CS team, including hiring, coaching, and performance management - Deep familiarity with the employer benefits and/or health plan ecosystem — you understand how CHROs, benefits teams, and their consulting partners evaluate and renew point solutions - Experience managing channel partner relationships — benefits consultants, brokers, or benefits navigation platforms — and building partner enablement programs that scale - Executive presence and strong communication skills; you're credible and compelling in a boardroom, in a tough renewal conversation, and on a stage - Data fluency — you can work with utilization reports, clinical outcomes data, and ROI models to build compelling narratives and drive client decisions - A desire to be part of a high-performing, high-integrity, mission-driven team that operates with urgency, individual accountability, and a commitment to authentic feedback Preferred Qualifications: - Experience in the digestive health or chronic condition management space - Background managing health plan channel relationships, including employer-sponsored benefit structures, ASO, and fully-insured models - Experience building CS infrastructure from an early or growth stage — playbooks, health scoring, tooling - 2+ years at a venture-backed, high-growth digital health or benefits technology company Compensation Transparency: The base salary range is $180K to $220K. Individual compensation will depend on qualifications, skills, and experience. This role is eligible for Ayble's equity incentive program and comprehensive benefits, including flexible PTO, medical/dental/vision coverage, and 401(k) matching. Equal Employment Opportunity: Ayble Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity, gender expression, age, disability, veteran status, genetic information, or any other legally protected characteristic. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout our recruiting process. Please contact us at careers@ayblehealth.com if you need assistance.