CX/UX Researcher

About the role

About the Team Research & Insights is the team that helps Salmon understand its customers, market, and business opportunities. The CX/UX Research team sits within it and works side by side with Product and Design, turning customer evidence into better product decisions. As Salmon continues to scale, the need for hands-on, in-depth customer understanding grows with it. This team works closely with Product, Design, Marketing, Strategy, and Operations to make sure decisions are informed by real user behavior, not assumptions. We're looking for curious, hands-on researchers who enjoy getting close to users, uncovering insights, and helping teams act on them. About the Role As a CX/UX Researcher, you will expand hands-on research capacity across Salmon's product portfolio. You'll work closely with product designers and PMs to run studies from kickoff to readout, including interviews, usability tests, and journey mapping, and help teams make decisions based on evidence. This is a hands-on role. You'll run your own fieldwork, recruit participants, moderate sessions, and write reports. You'll also help build the research infrastructure: intake standards, a methods library, and a research repository the whole product team can use. This is an excellent opportunity for a researcher who wants to see their work shape products used by real customers, and to help build a research function from an early stage. What You'll Do Research Planning & Execution - Plan and run moderated usability tests, in-depth interviews, and quantitative/unmoderated studies - Own assigned studies end-to-end: recruitment, moderation, analysis, and reporting - Maintain a research backlog together with the research lead, and align priorities with product and design teams Participant Recruitment & Fieldwork - Recruit and screen participants, and manage logistics including panel vendors, screeners, and incentives - Run virtual and in-person fieldwork and ensure a positive participant experience - Conduct field research directly with users, which is expected and resourced Collaboration with Product & Design - Work closely with product designers and PMs: participate in team rituals, discuss research priorities, and align on study scope and timing - Facilitate synthesis workshops, insight reviews, and journey mapping sessions with design and product teams - Negotiate research priorities with stakeholders, and push back when needed Journey Mapping & Insights Reporting - Build and maintain customer journey maps for prioritized product areas - Write clear, decision-ready reports and present findings to product teams - Drive change based on research: track whether insights are actioned, follow up with teams, and escalate blockers to the research lead Research Operations - Contribute to research repository standards, the intake process, and the methods guild - Help build the processes and tools that make research faster and more reusable across the product team What Makes You a Strong Fit - 2+ years in UX research for consumer products - Track record of running moderated tests and in-depth interviews independently - Experience facilitating workshops and collaborative sessions with design and product teams - Ability to discuss and negotiate research priorities with PMs and designers, and comfort pushing back when needed - Experience creating journey maps, personas, or service blueprints - Proven ability to drive change based on research: you track whether findings are actioned, not just delivered - Comfortable operating with limited process; you help build it rather than wait for it - Clear, concise writing for non-research audiences - Strong written and verbal communication skills in both English and Filipino/Tagalog Knowledge & Domain Expertise Interest or familiarity with: - UX and customer experience research - Qualitative and quantitative research methodologies - Customer journey mapping and service design - Research operations and repository management - Evidence-based product decision-making Bonus - Experience in credit, lending, payments, or fintech - Exposure to banking, technology, or consumer-focused industries - Experience working with panel vendors and research recruitment platforms Why Join Us? What We Create - Modern banking services for millions of Filipinos - Cutting-edge financial products powered by global best practices and AI - A licensed neobank on a mission to become a leading fintech company in Southeast Asia - Backed by $200M+ from ADQ, World Bank Group, and leading global investors - A company where products are built and launched in months, not years - A platform with significant opportunities for growth and international expansion What We Offer - Work on products used by real customers in a fast-growing Philippine fintech - Direct access to users, with field research expected and resourced - A small team where research has visible impact on product decisions - The chance to help build the research function from an early stage - Competitive compensation and support for professional development - Medical insurance and wellness benefits - A passionate, international team with opportunities for international exposure - Modern office in Manila, Philippines - Regular team events and activities