Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang’s HRM Senior Managers play a critical role in driving organizational excellence by overseeing HQ operations and ensuring global consistency in our HR systems. As a Senior Manager, you will manage core HR processes—including Payroll, C&B, and Workday—while acting as a strategic bridge between leadership and execution. You will also function as a high-level problem solver, optimizing HR programs and providing data-driven insights to ensure operational efficiency and compliance across all business locations. What You Will Do - Oversee the HQ HRM team’s operations and manage the strategic coordination of tasks across all departments to ensure continuous improvement - Execute company-wide HR strategies by collaborating with Strategy and Planning teams to implement consistent systems and programs - Maintain consistency in HR processes across all business locations, supervising operations to ensure alignment with organizational goals - Facilitate cross-departmental collaboration to foster communication and ensure the smooth execution of HR policies - Provide regular data-driven reports and feedback to senior management regarding HR operations, payroll accuracy, and process optimization - Lead and develop a high-performing team while overseeing training, attendance, and the management of HR system data accuracy Basic Qualifications - Bachelor’s degree and 10+ years of total HR experience with a focus on HRM operations - 5+ years of experience in a people management role, leading and developing HR teams - Ability to solve complex problems through strategic thinking and cross-functional partnerships - Strong drive to attain challenging operational targets and ensure organizational compliance - Extensive experience in managing Payroll, Compensation & Benefits, and HR systems such as Workday Preferred Qualifications - General understanding of business operations across key areas such as finance, legal, logistics, and tech - Experience leading large-scale HR system implementations or process optimization projects - Ability to thrive and manage HR operations within a fast-paced or start-up environment - Excellent communication skills for reporting to and influencing senior leadership Recruitment Process - Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer - The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled. - Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. - Coupang does not discriminate against disabled applicants or those with veteran status. - We are proud to offer equal opportunities for all applicants. Privacy Notice - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/