About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions . At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values - Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. - Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. - Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. - Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. - Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News - Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most - TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team - Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Team’s care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout. This role is 100% remote ; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours. What You’ll Do: Own key Ops Support initiatives - Process, track, and coordinate patient referrals to ensure timely scheduling of appointments - Schedule PCP, dental, vision, specialist, and transportation appointments for patients - Verify patient insurance eligibility and confirm patient’s in-network PCP - Coordinate Release of Information (ROI) and Authorized Representative (AR) requests - Maintain accurate documentation of communications and referral activities in internal systems - Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences - Contribute to continuous process improvements in referral workflows and scheduling efficiency What You’ll Need: - Fluency in English and Spanish (written and verbal) - 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment - Previous experience as a Referral Coordinator, Scheduling Coordinator , or in a healthcare administrative role strongly preferred - Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail - Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously - Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling - Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically - Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms) - Reliable, HIPAA-compliant home workspace with stable internet connection - A commitment to improving healthcare access for underserved communities Because We Value You: - Compensation: $22-23/hour ( depending on experience) - Comprehensive health, vision & dental insurance - 401k plan - Flexible vacation policy – take the time you need to recharge - We provide the equipment needed for the role - laptop, monitor, etc. - Monthly $100 work from home expense stipend for your WFH days - Mileage/gas reimbursement for your on-site days, if applicable - Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com . Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!