Why this role exists
Bobyard raised $35M Series A on 17 Aug 2026Unverified. This role went up 8 days later.
About Bobyard Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. We're Series A backed by 8VC, Primary, and Pear ($35M — 2x the median raise), and our customers are running real construction jobs on Bobyard right now, not sitting through a demo. About the Role Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up. What You'll Do - Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature - Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo - Drive customers to their first completed workflow and their first real adoption milestone inside 45 days - Run reinforcement sessions and office hours that catch stragglers before they quietly churn - Chase blockers down with Customer Success and Product until they're actually resolved, not just logged - Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold - Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on What We're Looking For - 2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time - Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons - You've personally run live training sessions for non-technical or field-based users - A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers - Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question - Comfortable owning 10+ concurrent launches without dropping details - Genuinely energized by construction, trades, or other real-world industries Nice to Have - Experience in vertical SaaS or construction tech - Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion) - Experience building an onboarding playbook from scratch at an early-stage company - Bilingual (Spanish or otherwise) — useful with field crews What We Offer $100,000–$125,000 base salary, $140,000+ OTE, plus equity. Based in San Francisco, on-site with the team at 101 2nd Street. Comp Philosophy Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.