Retail Operations Manager

About the role

JOB REQUIREMENTS - Manage and oversee daily retail operations to ensure smooth and efficient business activities. - Coordinate with retail partners and third-party vendors to support device deployment and operational readiness. - Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations. - Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality. - Monitor store performance, operational KPIs, and device utilization to identify areas for improvement. - Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation. - Handle operational issues and ensure timely resolution of problems at retail locations. - Conduct regular site visits to monitor compliance with operational standards and partner requirements. - Prepare operational reports, analyze performance data, and provide recommendations to management. - Manage operational resources, schedules, and budgets to achieve business targets. QUALIFICATIONS - Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field. - Minimum 3–5 years of experience in retail operations, field operations, or business operations, preferably with at least 1–2 years in a managerial or supervisory role. - Experience managing multiple retail locations, business partners, or third-party vendors is preferred. - Strong leadership, problem-solving, and decision-making skills. - Excellent communication and stakeholder management skills. - Ability to analyze operational data and prepare performance reports. - Proficient in Microsoft Office or Google Workspace; experience with operational reporting tools is an advantage. - Willingness to travel to retail locations and partner sites as required. - Ability to work in a fast-paced environment and manage multiple priorities effectively. - Fluent in English