Customer Engagement Manager

About the role

ABOUT EMA Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Ema is building the world’s first Universal AI Employee — an agentic AI platform that automates complex, cross-system enterprise workflows end-to-end, with humans in the loop where it matters. Unlike copilots or narrow automation tools, Ema deploys production-grade multi-agent systems that integrate deeply with enterprise SaaS platforms and execute real business processes at scale. Our customers don’t experiment — they replace brittle, manual operations with reliable AI systems that deliver measurable outcomes. Founded by leaders from Google, Coinbase, and Okta, and backed by top-tier investors, Ema operates at the frontier of enterprise AI execution, not demos. With teams across Silicon Valley and Bangalore, we are defining how agentic AI is delivered responsibly, reliably, and at scale. If you care about building and shipping real AI systems that work in production, this role is for you. Who You Are The Customer Engagement Manager owns the delivery and stabilization of Ema’s agentic AI solutions — from commitment through production rollout and steady state. This is not a research role , a support role or a coordination only project management role. You are the delivery leader and technical anchor during implementation, working closely with Value Engineering, Product, Engineering, Infrastructure, and customer IT and business teams. You build rare expertise in production-grade AI delivery. You help set the bar for how agentic AI is delivered in production and prove that AI systems can be implemented responsibly, not heroically . You help enterprises move from manual processes to reliable AI execution What You’ll Work On 1. END-TO-END AI DELIVERY OWNERSHIP - Own delivery from design alignment through production rollout and stabilization - Ensure solutions align with Ema’s agentic architecture and platform capabilitie 2. FEASIBILITY JUDGMENT & AGENTIC WORKFLOW TRANSLATION - Develop a deep understanding of the customer’s business processes and constraints - Translate business workflows into feasible agentic AI workflows 3. TECHNICAL OVERSIGHT & DE-RISKING - Provide delivery-focused technical oversight without being the primary builder - Anticipate where AI implementations break — integrations, data quality, scale, edge cases 4. STAKEHOLDER LEADERSHIP (INTERNAL & EXTERNAL) - Act as the primary delivery point of contact for customer business and IT stakeholders - Coordinate across Engineering, Product, Data, Infrastructure, and Value Engineering 5. DELIVERY MANAGEMENT UNDER PRESSURE - Coach stakeholders and teams during high-stress phases - Reduce chaos — not amplify it — when things go wrong 6. PROGRESS, REPORTING & STABILIZATION - Communicate delivery progress, risks, and decisions clearly to all audiences - Track success through adoption signals and outcome-adjacent metrics, not just features 7. TEAM LEADERSHIP & ENABLEMENT - Provide day-to-day delivery leadership and mentorship - Promote shared standards, clear ownership, and delivery discipline Who You Are - You have 8+ years in technical delivery, implementation management, or program leadership roles - You have experience with agentic AI, automation, or workflow orchestration platforms - You have proven experience delivering complex, customer-facing enterprise systems - You have Hands-on exposure to AI or automation systems in production - You have experience working across Engineering, Product, and customer IT teams - You have track record beyond pilots — production, scale, and accountability required - You have familiarity with cloud platforms (AWS, GCP, Azure), APIs, and enterprise integrations - You have background in fast-growing startups or enterprise platform companies - You have strong Technical and Delivery Judgement and prior experience stabilizing systems post go-live under real pressure Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.