Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com . The Opportunity The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities. What you’ll do Front Office Operations: - Greet patients and visitors in a professional and welcoming manner - Check in patients, verify demographics and insurance information in Epic EHR - Collect co-payments and process patient payments using point-of-sale systems - Schedule, reschedule, and confirm patient appointments across multiple providers and locations - Manage provider calendars and optimize appointment scheduling - Respond to patient inquiries via phone, email, and patient portal messages - Register new patients and update existing patient information Medical Records and Documentation: - Maintain accurate and confidential patient medical records in Epic EHR - Scan, file, and organize medical documents and correspondence - Processing medical records requests and release of information forms - Ensure compliance with HIPAA regulations and patient privacy standards - Track and follow up on missing or incomplete documentation - Prepare charts and documentation for provider review - Coordinate medical record transfers between facilities and external providers Administrative Support: - Transcribe provider notes and communications as needed - Process prescription refill requests and route to appropriate clinical staff - Coordinate referrals to specialists and obtain prior authorizations - Verify insurance eligibility and benefits - Prepare and submit insurance claims and support documentation - Handle incoming and outgoing mail and faxes - Coordinate patient follow-up appointments and recall systems Communication and Coordination: - Serve as liaison between patients, providers, clinical staff, and external contacts - Communicate test results to patients by provider instructions - Coordinate with other RIPC Medical Group locations for patient care continuity - Facilitate communication with pharmacies, laboratories, and imaging centers Quality and Compliance: - Maintain patient confidentiality and adhere to HIPAA regulations - Follow office policies, procedures, and clinical protocols - Participate in quality improvement and compliance initiatives - Support ACO quality metrics documentation and reporting - Ensure accurate and timely completion of administrative tasks - - Always maintain professional appearance and demeanor Who you are Requirements and Qualifications: - Minimum of 2+ years of experience as a Medical Secretary in Primary Care. - High school diploma required. - Self-starter & willingness to learn. - Strong communication, organizational, and planning skills. - Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word). - Ability to collaborate with team members on assigned tasks. - Familiarity with medical terminology and ability to calculate and collect cash transactions. - - Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner. Benefits - Medical, dental, & vision coverage - Life insurance - Company paid basic life insurance & voluntary supplemental policies - Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible - Voluntary accident insurance - 401k eligibility at 1-year of employment, immediate vesting of company match once eligible - Paid time off - Paid holidays - Work life balance of primary care office setting Physical Demands: - Prolonged periods of sitting at a desk and using a computer. - Able to sit/stand/walk for long periods of time. - Must be able to lift 15 pounds at times. Salary range $37,440 — $45,760 USD Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.