Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations. We are looking for a communications leader with product or brand storytelling experience and creative judgement to lead our new Brand Communications & Content team as Team Lead . Job responsibilities - Lead the team by defining roles, ownership and priorities, and hiring to fill gaps. - Lead, mentor and develop the copy, social, education and design team members through regular feedback, performance reviews and clear growth paths. - Set and uphold quality standards for copy and visual storytelling, acting as the final creative review for the team's output. - Unite brand copy and design around coherent creative concepts, maintaining brand consistency under the Head of Brand's direction. - Own communications and editorial planning across social media, news, newsletters, platform announcements and model education, balancing team capacity against priorities. - Design and improve content workflows and review processes with Brand Marketing and Delivery Management, using audience feedback, content performance and media insights to strengthen results. - Partner with Brand Marketing on campaign narratives, messaging and creative content, supporting agreed audiences, goals, channels and priorities. - Work closely with Product to communicate feature benefits through launches, explainers and ongoing education. - Translate the brand platform and product offering into compelling narratives and messaging that build affinity, trust and product understanding. - Personally write the highest-stakes communications, including major announcements, press materials, executive quotes and sensitive communications. - Lead proactive PR, building media relationships, pitching brand and product stories, handling press enquiries and preparing spokespeople. - Manage reputation and crisis communications in partnership with leadership and external specialists.