IT Manager

About the role

ABOUT OPENROUTER OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve. As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads. ABOUT THE ROLE OpenRouter is one of the fastest-moving companies in AI, and we're opening our first office in New York City. You'll set the vision for what it's like to work there, then build it. When a meeting room connects on the first try, a new hire is up and running before lunch on day one, or the wifi holds through an All Hands, that's your work. You'll join a small team with very high talent density, where everyone owns big problems and ships fast. You'll report to the Head of IT & Security and have the autonomy to make the call without waiting on sign-off. How fast we move depends on our tools working, and in New York, that part is yours. This role is fully onsite in NYC, five days a week. It isn't hybrid or remote. Walk-up support and office hardware need someone in the room. The office is only half the job. From NYC you'll also run IT for a global remote workforce: onboarding, access, technical support, and a MacBook fleet across time zones. Some days the office wifi and an urgent offboarding will need you at the same moment, and you'll decide which comes first. WHAT YOU'LL DO - Stand up and run meeting tech: Zoom Rooms in every conference room and the All Hands space, plus digital displays throughout the office. - Own the Ubiquiti network, wifi, and internet, from deployment through uptime. - Own badge access for employees, visitor badge issuance, and access logs. - Deploy and maintain desk setups: monitors, docks, cables, peripherals, and ergonomic equipment. - Provide fast, friendly walk-up support to in-office employees and remote support for the global workforce. - Coordinate with Workplace Operations on the build-out, moves, and anywhere facilities and tech overlap. - Partner with People on onboarding and offboarding for employees and contractors, so access starts on day one and ends on the last. - Administer SSO and MDM, handle access change requests, and own MacBook configuration and fleet standards. - Support the daily stack: Slack, Zoom, Google Workspace, and everything else people actually use. WHAT WE'RE LOOKING FOR - Several years in hands-on IT operations. - Real experience standing up office tech, not just maintaining it: AV and conference rooms, enterprise networking (Ubiquiti a plus), and physical access control. - Admin-level fluency with SSO and MDM on a Mac-first fleet. - Experience hiring and managing outsourced vendors: MSPs, AV installers, ISPs, network and wifi specialists, and hardware suppliers. - Clear, proactive communication, whether you're explaining a network cutover to leadership or walking a new hire through their first login. - Real empathy for the people you support. You know "my laptop is broken" usually means "I have a demo in ten minutes." - A strong work ethic and a willingness to run through walls for the team, because IT pace sets the pace for the business. - A calm head when the All Hands screen goes dark five minutes before start. - You fix things once, then document, script, or standardize them so they stay fixed. NICE TO HAVE IT certifications such as ITIL, CompTIA, or Cisco · familiarity with compliance environments such as SOC 2, PCI DSS, HIPAA, or GDPR · experience supporting IT through M&A