Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Product Manager to join our team. This is a Hybrid role, reporting to the Senior Director, Product Management in the Product Management department. This role will lead strategy, roadmap, and adoption for critical ZPA platform initiatives, focusing on driving foundational platform capabilities that improve scalability, resiliency, operational efficiency, and customer adoption across a complex enterprise product portfolio. As a highly strategic and cross-functional product leader, you will partner closely with engineering, architecture, operations, and go-to-market teams to define and deliver infrastructure investments that strengthen platform performance, simplify operations, and support the needs of both commercial and regulated environments. What you’ll do (Role Expectations) - Define and drive the roadmap for key infrastructure and platform capabilities - Partner cross-functionally with engineering, architecture, operations, and field teams to identify priorities and deliver high-impact platform enhancements - Define and prioritize resiliency investments, including health checks, recovery mechanisms, and service robustness improvements - Translate customer, field, and partner feedback into clear product requirements, roadmap priorities, and measurable business outcomes - Influence cross-functional stakeholders and align teams on strategy, sequencing, and execution tradeoffs Who You Are (Success Profile) - Thrive in ambiguity, comfortably building the path as you walk it and viewing dynamic environments as opportunities to construct meaningful solutions. - Operate with a strong ownership mindset, combining a passion for the mission with high integrity and the ability to navigate seamlessly between high-level strategy and hands-on execution. - Demonstrate a proactive, problem-solving focus, tackling complex challenges head-on to deliver high-impact results. - Foster high-trust collaboration, prioritizing collective success and engaging constructively with feedback to build strong, transparent partnerships. - Maintain a continuous learning growth mindset, actively seeking development opportunities and feedback to enhance team performance and drive purposeful outcomes. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 5+ years of product management experience, preferably in cybersecurity, networking, secure access, VPN, Zero Trust, identity, or cloud-delivered security - Experience defining and delivering enterprise-grade products used by large, complex organizations - Demonstrated success managing products from concept through launch and adoption - Strong understanding of VPN technologies, BGP and other routing protocols, remote access architectures, DNS, identity, authentication, endpoint clients, and enterprise network infrastructure - Comfortable working with enterprise customers, field teams, and support organizations on complex technical scenarios, with exceptional written and verbal communication skills What Will Make You Stand Out (Preferred Qualifications) - Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency - Experience with Zscaler Private Access or other cloud security platforms - Experience supporting pre-sales engagements, technical validation, customer workshops, and proof-of-concept activities #LI-Hybrid #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $171,500 — $245,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.