Senior Business Systems Engineer, AI & Automation

About the role

Who We Are Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist. Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care. You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection. About the Role Inspiren is building one of the most ambitious AI-native companies in digital health, and we are looking for someone to help us work like it. As our Senior Business Systems Engineer, AI & Automation, you will own two halves of the same problem: the core business systems Inspiren runs on: Salesforce and NetSuite,  and the intelligent automation layered on top of them. You will administer those systems well, keep their data trustworthy, and build the agent workflows that let the business do more without adding headcount. The person who takes this role will define how Inspiren operates at scale for years to come. Most automation roles inherit someone else's CRM and are told to work around it. Here you own the system of record and the automation on top of it, which means you can fix problems at the root instead of building workarounds on a broken foundation.  What makes this role different from a typical business systems job is the coaching mandate. You will bring specialist-level knowledge of agentic workflow design, but your real measure of success is whether the teams you partner with can eventually solve their own automation problems. That means knowing when to build, when to advise, and when to step back so others can grow. Strong technical judgment and strong relationship skills are both required here. One without the other will not work. And the stakes are meaningful: the workflows you build support care for real seniors in real facilities, not abstract enterprise productivity. What You'll Do - Design & Build: Design, build, and own production-grade automation and agent workflows using Salesforce Flow, NetSuite workflows and saved searches, Claude,  Slack, Linear, and Notion, running the full project lifecycle from discovery and scoping through launch and ongoing iteration. - Data Integrity & Governance: Own data quality in both systems of record: deduplication, record ownership hygiene, field-level validation, and the accuracy of the revenue and pipeline metrics leadership reports on. Enforce data governance and PHI boundary standards across all automations, ensuring workflows comply with HIPAA requirements and Inspiren data policies by design, not as an afterthought. - Release & Change Management: Run disciplined change management for both platforms — sandbox-first development, documented change requests, tested releases, rollback plans, and version control so configuration is auditable and no change is locked to its original author. - Business Systems Administration: Own day-to-day administration of Salesforce and NetSuite — users and licenses, profiles, roles and permission sets, objects and fields, page layouts, record types, validation rules, approval processes, reports and dashboards. You are the accountable admin for both platforms, not a ticket-taker in front of a vendor. - Quote-to-Cash & Systems Integration: Build and maintain the integrations that connect the commercial and financial stack — Salesforce to NetSuite, plus HubSpot, Slack, Notion, and Linear — so opportunity, order, invoice, and revenue data stay consistent across systems without manual reconciliation. - Discovery & Prioritization: Partner with stakeholders across RevOps, Finance, Sales, Product Support, Clinical Support, Marketing, Implementation, TechOps, Product, Design, and Engineering to identify high-value automation and systems improvements, and maintain a single cross-functional roadmap covering both business systems work and AI initiatives, keeping team leads aligned on priorities and sequencing. - Strategy & Best Practices: Act as an internal thought partner on business systems architecture and AI automation strategy — knowing when a workflow deserves automation, when a process should be fixed instead, when configuration beats code, and setting best practices for responsible AI usage across the org. - Prompt Engineering & Evaluation: Engineer reliable system prompts and agent configurations for Claude-based automations, with a disciplined approach to testing and evaluating agent behavior before and after production deployment. - Documentation & Lifecycle: Produce clear playbooks and system documentation so teams can understand and extend what you build, and so the next admin can pick up the platform without archaeology. - Coaching & Enablement: Upskill team members across functions on both the business systems and the AI tooling, building their ability to solve their own problems, and drive genuine adoption through hands-on coaching and change management. - Toolset Ownership: Evaluate new platforms, maximize the value of existing tools, and own selection decisions as the stack grows. - Impact Measurement: Track and report the measurable business impact of your work: time reclaimed, error rates reduced, throughput improved, data quality up. What You Bring - Experience: 4+ years in business systems, technical operations, revenue operations, workflow automation, or a comparable systems role at a tech company, with clear accountability for measurable outcomes, not just delivering projects. - Hands-on Salesforce administration depth: you have been the accountable admin for a production org — permission sets and sharing models, custom objects and fields, Flow Builder, validation rules, approval processes, reports and dashboards, sandbox-to-production deployment. Salesforce Administrator certification or equivalent demonstrated experience. - ERP administration experience: hands-on NetSuite administration — roles and permissions, custom records and fields, saved searches, workflows, and the reporting layer. Deep experience with a comparable ERP plus a credible plan to ramp on NetSuite will be considered. - Quote-to-cash fluency: you understand how an opportunity becomes an order, an invoice, and recognized revenue, and where that chain typically breaks between CRM and ERP. - Data hygiene and migration chops: you have cleaned up a messy org — bulk data operations, deduplication, ownership reassignment, mass updates — and you do it carefully, with backups and a rollback path. - Specialist-level agentic workflow knowledge: you have built multi-step systems with real integrations, conditional logic, and error handling using Claude, Zapier, n8n, Slack, Linear, Notion, and Salesforce. You know their capabilities and limits intimately. - Prompt engineering fluency: you design and iterate on system prompts and agent configurations to get reliable, predictable behavior from LLMs, and you have a methodology for evaluating agent outputs and catching failure modes before they reach production. - Technical fluency, whether from a software engineering background or built through hands-on practice: you read API docs, understand data structures and payloads, debug integration failures, and pick up unfamiliar platforms without hand-holding. - A track record of building trust with non-technical stakeholders, especially in Finance and RevOps: you ask good questions, translate tradeoffs clearly, and drive adoption without requiring top-down mandates. - An AI-native working style: AI tools are core to how you work, not a feature. You can describe specific agent systems and AI workflows you have designed, what failed, and what you built next. - A coaching instinct: you get more satisfaction from a team member building their first automation independently than from solving it for them. You have helped non-technical people level up before and know how to make complex tools feel approachable. - Sound data governance judgment: you think naturally about PHI boundaries, HIPAA requirements, segregation of duties in financial systems, and responsible automation design, and you would never route sensitive data through a workflow without understanding where it goes and who can see it. Bonus Skills - Salesforce Advanced Administrator or Platform App Builder certification; NetSuite Administrator or SuiteFoundation certification. - Scripting depth in either platform: SuiteScript, or the ability to read and debug Apex and SOQL even if you do not write it day to day. - Experience with iPaaS or integration middleware — Celigo, Boomi, Workato, MuleSoft — connecting CRM and ERP. - CPQ, billing, or revenue recognition tooling experience. - Familiarity with LangChain or similar agent orchestration frameworks for multi-agent architectures. - Hardware or physical-product business model experience: inventory, RMA, and supply chain data in an ERP. - Experience at a growth-stage company building workflows before the playbook existed. What You’ll Get At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible: - Competitive Compensation — A strong base salary and variable compensation where applicable. - Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together. - Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development. - AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.   For U.S.-Based Employees - Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs. - Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance. - Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year. - Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave. - Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable. DON’T MEET EVERY QUALIFICATION? Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.