OUR STORY: 🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. 📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon. WHY WE NEED YOU Our growth is driving us to strengthen our IT Support team to handle increasing operational demands and improve the efficiency of our internal support services. Your mission will be to support daily IT operations and assist with hardware preparation and user support in order to ensure a smooth and efficient working environment for all Scaleway teams. YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 3 people, working closely together on daily support tasks, onboarding/offboarding processes, and workstation management. The team is organized with members dedicated to support tickets and user assistance, as well as workstation and hardware management. You will collaborate with all internal teams and contribute to ongoing projects such as office setup and IT infrastructure deployment across our Paris locations. Manager information : Julien Larivière YOUR DAILY ROUTINE Tasks ● Prepare and configure new computers (PC & Mac) for employees ● Refurbish and maintain existing hardware and equipment ● Respond to IT support tickets via Helpdesk tools (Jira, etc.) ● Assist with onboarding and offboarding processes ● Support the installation of new office spaces (screens, network, meeting rooms) ● Help manage and track IT equipment and inventory ● Provide day-to-day technical support to internal teams ● Contribute to improving Helpdesk processes and efficiency ABOUT YOU HARDSKILLS : ● Currently studying in IT, Computer Science, or a related field (post-bac or higher) ● First experience or strong interest in IT support or hardware maintenance ● Basic knowledge of computer setup and troubleshooting (PC & Mac) ● Familiarity with ticketing tools such as Jira or Helpdesk systems is a plus ● Interest in IT operations and user support environments SOFTSKILLS : ● Autonomy and ability to take initiative ● Strong curiosity and willingness to learn ● Rigor and attention to detail ● Hands-on mindset with a problem-solving approach ● Motivation and interest in IT support roles WHAT YOU WILL FIND AT SCALEWAY ++++ ● Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. ● Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. ● Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. ● International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. ● Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers. 🚀 Why join the Scaleway adventure ? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification. 🔜 THE NEXT STEPS … ● HR screening call with a member of the Talent Acquisition team (30 min) ● Interview with Julien Larivière to discuss your background and motivation (45 min) ● Technical discussion to assess your IT support knowledge and practical skills (45 min) ● Visit of our offices and introduction to your future colleagues