Engagement Manager

About the role

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. About The Role The way legal work gets done is changing - and Engagement is at the heart of that transformation. We’re looking for an experienced, thoughtful Engagement Manager with a demonstrated commercial record to join our growing team in London and help drive how the world’s top law firms adopt, scale, and succeed with Legora. This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable leading adoption and growth initiatives. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering new ways to unlock value with the next generation of AI and our platform. You will be critical as we continue to create a best in class adoption programme at Legora, ensuring that our clients see ROI through this partnership. What You’ll Do You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, growth, and renewal. Specifically, you will: - Work with a small account book consisting of major law firms and corporates. You will own the global adoption of Legora and will spend a lot of time in our client offices across the world. - Own the customer journey for a growing book of highly intellectual clients - leading law firms, in-house legal teams and tax advisors across the UK/Ireland and beyond. - Lead onboarding and implementation alongside Legal Engineers, ensuring clients are set up for success from day one. - Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. - Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. - Identify expansion opportunities and lead the adoption initiatives that realise these opportunities. - Monitor customer health metrics and take initiative to reduce churn risk and drive retention. - Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights. - Help build and refine our Customer Success playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected. What You Bring You care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed. You enjoy the challenge of multithreading in order to expand the account. We’re looking for: - 5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space. - A track record of driving customer retention, expansion, and satisfaction within the Enterprise space. - A hunter mentality. Someone who is comfortable going out and a finding growth opportunities. - Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go. - Strong project management and onboarding experience; you keep things moving and your clients confident. - Excellent communication skills; written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams. - High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act. - A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. - Comfortable with metrics - driven by data, customer health, and outcomes over process. Someone who enjoys being in the office 5 days a week. A key component of Legora’s success has been in-person collaboration and we want you to be part of that. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.