Mail Management Officer

About the role

About Salmon Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines as our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank. Salmon was founded by three co-founders who built and held senior leadership positions at Tinkoff, a highly successful tech-enabled bank that reached a market capitalization of more than US$20bn. We've built a highly qualified, global team of finance and technology professionals and are backed by world-class investors, including ADQ, an investment company wholly owned by the Government of Abu Dhabi, and other prominent fintech investors. We're building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing high-quality access to finance for millions of Filipinos — and would love to have you join us on this journey. About the role As Salmon's Mail Management Officer, you'll own the operational backbone of Card Production and Delivery — from ordering and monitoring blank plastic stock to managing courier performance and resolving customer complaints. You'll work closely with the Mail Management Head and other stakeholders across Banking Operations to keep this function running accurately, on time, and audit-ready, while helping strengthen and document the processes behind it. What you'll do Run card production and delivery operations - Order, pay for, and monitor blank plastic stock, and maintain inventory of blank plastics and personalized cards - Tag initial card releases and redeliveries in the system, and monitor card delivery end to end - Oversee destruction of spoiled blank plastics and aged cards Manage vendor and courier performance - Review delivery reports and escalate any non-compliance with the service provider's SLA - Manage courier performance and conduct regular assessments - Handle and resolve customer complaints related to card delivery Keep controls and compliance tight - Ensure maker-checker controls are in place with proper segregation of duties, acting as checker or maker depending on the task - Ensure approvals are within delegated authority and tasks are completed within agreed turnaround times - Comply with BSP, AMLC, PDIC, and other applicable regulatory requirements, and adhere strictly to company policy and code of conduct Drive process improvement and audit-readiness - Review and update documented processes in a timely manner, and identify opportunities for improvement while keeping controls in place - Initiate projects that benefit the team and the company, and participate in UAT/UVT for systems that affect the team - Identify and escalate issues promptly, proposing resolutions to your immediate supervisor - Organize team files (soft and hard copy) in line with the record retention policy, and ensure audit-readiness in task execution Support the wider team - Collaborate and attend meetings with stakeholders, flagging areas of impact to the team - Act as reliever for teammates on leave per the team's relief arrangement, without compromising segregation of duties - Take part in cross-functional assignments within Banking Operations, and other tasks as assigned What makes you a strong fit - Bachelor's degree in Banking & Finance or a related business course - 5+ years of experience in a banking institution - Strong knowledge of and hands-on experience with Card Production and Delivery - Solid grasp of maker-checker controls and segregation of duties - Working familiarity with BSP, AMLC, PDIC, and other relevant banking regulations - Strong attention to detail and organizational skills, with a track record of audit-ready documentation What you're joining You'll be part of Banking Operations at a company building a financial technology business meant to work impeccably 24x365 — creating jobs and high-quality access to finance for millions of Filipinos. Card Production and Delivery is a function where the gap between a smooth process and a compliance gap is your work, and where getting the controls right keeps the rest of the bank moving.