Account Manager

About the role

ABOUT BASELAYER Every business in America needs a bank account to exist. The system that decides whether they're real, who's behind them, and whether they're a risk, runs on infrastructure from the 1980s. We're rebuilding that layer from scratch. Baselayer is the identity layer for institutions across the United States: the most complete business graph in America and every human tied to it. We fuse public records, IRS data, sanctions lists, web signals, and fraud telemetry from 2,200+ financial institutions into a single graph that resolves any business and the humans behind it in milliseconds. The legacy credit bureaus took 50 years to build something that gets 60% match rates. We've built something that gets 98% in under two years. Today we're trusted by over 20% of financial institutions in America including FIS, Rho, Socure and top five US banks. But the graph is becoming infrastructure for anyone who needs to know if a business is real and worth trusting: gig platforms, marketplaces, AI companies, and commerce infrastructure at scale. Trust is the substrate of every financial transaction. We're rebuilding it. ABOUT THE TEAM AI agents are starting to transact: opening accounts, buying services, moving money on behalf of the businesses and people behind them. Every one of those transactions has a counterparty asking the question banks have always asked: who am I dealing with, and can I trust them? Today's identity infrastructure wasn't built to answer it at agent speed. The Agentic Economy team is extending Baselayer's business graph into the trust layer for agentic commerce: verifiable credentials that bind an agent to the verified business and human behind it, a registry counterparties can query in real time, and verification APIs that plug into the networks, platforms, and protocols where agent transactions happen. We run like a startup inside a startup: a small senior team led by our GM of Agentic Economy, working directly with payment networks, banks, wallet providers, and agent platforms. The category is being defined right now; the standards, seats, and infrastructure decisions of the next 18 months will be consequential for a decade. ABOUT THE ROLE You want to learn from the best of the best, get your hands dirty, and put in the work to hit your financial goals and full potential. You’re not just doing it for the win - you’re doing it because you have something to prove and want to be great. You are self-motivated, intelligent, strategic and have a natural talent for building relationships. As we scale quickly, we need individuals who are eager to learn, embrace challenges, and are passionate about driving success. As the founding Account Manager you will be responsible for being the ultimate relationship builder and the trusted advisor clients look to when they have mission-critical fraud and compliance decisions to make. 🚀 WHAT YOU'LL DO - Be the ultimate relationship builder. - Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback. - Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country. - Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer. - Become an expert in customers' workflows and pain points - then work with internal teams to address them. - Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function. - Work directly to the CEO and collaborate with product and engineering on scaling customer operations 🤝 MINIMUM REQUIREMENTS - You have 3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital). - Plus: clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers. - Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR. - Confidence working with C-level stakeholders and navigating ambiguity. - Resilience and grit - you get things done. - Proactive and curious self-starter who thrives in dynamic settings. - Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level. - Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100. WORK LOCATION - Based in New York City; Full-time in office COMPENSATION - Salary Range: $120,000 – $170,000 + Equity - Variable Compensation: Commissions BENEFITS - Time off when you need it: Flexible PTO so you can recharge without red tape - In-person energy: We're based in NYC and meet in the office full-time - Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner - Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before - Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck - 401(k) with company match : We match your contributions so your future self benefits too - HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do - Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else - A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥